Smile Boutique NY Warranty Policy

Free Warranty (Included with Purchase)

All custom-made appliances from Smile Boutique NY include a 30-day manufacture warranty, covering the following:

  • Adjustments and Remakes: If your appliance does not fit perfectly, we offer free adjustments or remakes within 30 days of receipt.
    Returned appliances must be in their original condition, clean, and not altered by the customer or third parties.
  • Manufacturing Defects: If you believe your appliance has a manufacturing defect, submit a warranty claim within 30 days of receipt for evaluation.
Important Safety Notice: Discontinue use immediately if your appliance does not fit securely, feels excessively loose or tight, or causes discomfort. 
Contact us without delay for assistance at info@smileboutiqueny.com or (347) 640-5474. 
By using this product, you acknowledge that Smile Boutique NY is not responsible for any injuries or damages resulting from improper fit, continued use despite discomfort, or failure to seek professional advice.

Warranty Limitations

This warranty does not cover:
  • Loss or theft of the appliance.
  • Accidental damage, improper use, or negligence.
  • Changes in dental structure after appliance crafting.
  • Incorrect appliance color selected by the customer.

How to Claim Your Warranty

  • To file a warranty claim, contact our customer service team with your order details and a description of the issue. Photographs or the return of the appliance may be required for assessment, or email us with your details at info@smileboutiqueny.com, and we will return your email during our business hours.