Limited Warranty & Fit Support

Free fit support within 60 days

Free fit support is available for 60 days after delivery. Request each needed adjustment or remake within that 60-day period. Covered adjustments and remakes are unlimited within this period, subject to the exclusions below.

Work requested within the 60-day period may be completed afterward. This does not extend the coverage period: additional adjustment or remake requests after day 60 are not covered for free, even if they concern the same fit issue.

For covered work, necessary fresh impression kits, return shipping and reshipment are included at no additional charge.

Manufacturing defects

Report a suspected manufacturing defect within 60 days of delivery so we can evaluate it under our included limited warranty. For a verified manufacturing defect, we remake the appliance at our expense.

We may ask you to return the appliance for evaluation. When we require that return, we cover the shipping expense. The remake and its shipment to you are also covered. This remedy does not limit any additional rights you may have under applicable law.

What is included

• Necessary fit adjustments and remakes requested within the 60-day coverage period.
• A fresh impression kit when needed for the covered remedy.
• Required return shipping and reshipment of the appliance.

These remedies have no additional charge. The $40 additional-kit charge for unsuitable initial impressions does not apply to a kit needed for a covered fit remedy.

How to request help

Contact info@smileboutiqueny.com or (347) 630-5474 with your order number and a description of the issue. If you cannot find your order number, provide enough information for us to locate the purchase. Photos may help us assess a fit or defect issue. We will provide return instructions when a return is needed.

Request each needed fit adjustment or remake within 60 days of delivery. A requested evaluation, return or completion of that work may take place afterward. Reporting an issue within the window does not extend free coverage for further requests after day 60.

What this coverage excludes

Our included fit and manufacturing-defect coverage does not cover loss or theft after delivery; accidental damage; damage caused by misuse, improper care or alterations; later changes to your dental structure; or a shade or design that was made as you selected but that you later prefer to change.

An alteration or repair does not automatically exclude an unrelated manufacturing defect. We evaluate the cause of the reported issue. Carrier-confirmed loss in transit is handled separately under our shipping policy.

Using your appliance

Stop using an appliance that feels insecure, excessively loose or tight, or causes discomfort, and contact us for assistance. Do not attempt to adjust it yourself.

We do not require a dentist visit to order or as a condition of this fit-support process. Our appliances and customer support do not replace professional dental care. Seek advice from a qualified dental professional about oral-health concerns.

Your rights

These policies do not limit any rights or remedies that cannot be excluded under applicable law. Where the law requires a different remedy, refund or deadline, that requirement applies.

This limited warranty gives you specific legal rights. You may also have other rights that vary by state.