Questions
Got Questions? We've Got You Covered.
How does the at-home impression kit work?
You’ll receive a kit shipped to your door, complete with everything you need. Follow our easy video guide to take your impressions. If you ever want extra help, our specialist team is available via video, call, or text. Once you send back your impressions, our licensed dentists review them and we build your custom appliance.
What if my impression is not correct?
Follow the kit instructions and send photos for review before mailing your impressions. Contact us if you need help.
If your initial impressions are unsuitable for making your appliance and an additional impression kit is needed, that extra kit costs $40. This is separate from a fresh impression kit needed to resolve a covered fit issue: that kit is included at no additional charge.
Do I need to see a dentist to use your products?
No, you do not need to visit a dentist for our flexible partial dentures. All steps—from ordering to fitting—are completed 100% online and through the mail, making it fast, easy, and convenient.
However, we highly recommend that you continue to see your regular dentist for routine cleanings and oral health check-ups. While our dentures are designed to fit comfortably and securely, only a dentist can monitor your overall oral health and ensure everything is in good condition beneath the surface.
How long does it take from order to delivery?
Standard production begins only after your physical impressions have both been received by Smile Boutique NY and approved.
• Flippers and partial dentures: 6–7 BUSINESS DAYS.
• Snap-on veneers, retainers and mouth guards: 3 BUSINESS DAYS.
Time spent taking impressions, sending them to us and shipping the finished appliance is separate. These are production times, not total delivery estimates. Separately agreed rush-service schedules remain separate.
Shipping methods and delivery estimates depend on the service selected and your destination. Tracking information is provided when your package ships.
What if the appliance doesn’t feel comfortable?
If the appliance feels excessively loose or tight or causes discomfort, stop wearing it and contact us.
Request each free fit adjustment or remake within 60 days of delivery. Work requested within the 60-day period may be completed afterward; additional adjustment or remake requests after day 60 are not covered for free. Necessary fresh kits, return shipping and reshipment for covered work are included.
Will it look natural?
Absolutely. We use only high-grade dental materials, the same quality used by dentists—so your appliance will look and feel completely natural.
It’s not a “fake” or novelty product. Each appliance is carefully crafted to match your smile, giving you a realistic and comfortable result that blends seamlessly with your natural teeth.
Can the appliance shift or slip?
If your appliance shifts or slips, stop wearing it and contact us for help.
Request each free fit adjustment or remake within 60 days of delivery. Work requested within the 60-day period may be completed afterward; additional adjustment or remake requests after day 60 are not covered for free. Necessary fresh kits, return shipping and reshipment for covered work are included.
How should I care for my appliance?
Rinse After Eating. After meals, remove your denture and rinse it thoroughly with lukewarm water to remove any food particles.
Use the Provided Cleaning Foam. Each order comes with our specially formulated Denture Cleaning Foam—designed specifically for flexible partial dentures. Pump a small amount of foam directly onto the denture or a soft-bristle toothbrush, gently brush all surfaces, especially around clasps and edges, and rinse thoroughly under cool or lukewarm water.
Avoid Harsh Products. Do not use toothpaste, bleach, alcohol-based cleaners, or boiling water—they can damage the flexible material. Always use our recommended cleaning foam for safe, effective results.
How to Store Your Denture Overnight. Store your denture in a clean, dry container when not in use. Make sure it’s completely dry before storing to prevent bacteria or odors. Do not soak in water or cleaning solutions unless instructed—flexible partials are not like traditional acrylic dentures. Tip: Use the storage case provided with your order to keep your denture safe, clean, and away from pets or damage.
How much will it cost?
Pricing depends on the type of appliance and materials used, but we always keep it straightforward. You’ll see the full price upfront—with no hidden fees.
Every order includes: your impression kit, free shipping three ways, your custom-made appliance, and free fit adjustments requested within 60 days of delivery. Necessary fresh kits and both shipping directions for covered work are included. Additional requests after day 60 are not covered for free. See our Warranty Policy for exclusions.
Are payment plans available?
Yes! We offer several payment plan options to make your purchase more manageable. These options let you split your payment over time—often with 0% interest, depending on your plan.
What happens if I lose or break my appliance?
No worries—you can easily reorder a duplicate!
We securely store your impression data, so you won’t need to redo the entire process. Just let us know, and we’ll remake the same design for you.
Use promo code DUP at checkout to get 30% off your replacement appliance. Fast, simple, and stress-free—because life happens, and we’ve got your back.
Does insurance cover this?
We do not accept insurance directly, but that doesn’t mean you’re out of options.
You can check with your insurance provider to see if your plan covers partial dentures or removable dental appliances. If eligible, you may be able to submit your receipt for reimbursement. We’re happy to provide any documentation or itemized invoices your provider may require—just ask!
Are these appliances safe?
Yes, absolutely. Your safety is our top priority.
We use high-grade dental materials that are non-allergenic and safe for long-term use. Each design is reviewed by licensed dentists before it’s made, ensuring it meets professional standards for fit, function, and safety.
Note: The only appliance that may cause allergic reactions is the acrylic partial, as some individuals are sensitive to acrylic. If you have known allergies, let us know—we’ll help you choose the right material for your needs.
Do these appliances help prevent damage?
Absolutely! Our appliances do more than improve your smile—they also help protect your long-term oral health.
A well-fitted partial denture helps prevent surrounding teeth from shifting, which can lead to bite problems and other complications. Nightguards protect against teeth grinding (bruxism) and reduce jaw tension, helping to prevent wear, cracks, and muscle strain.
Are there side effects or adjustment periods?
A new appliance can take time to get used to. If it causes discomfort, stop wearing it and contact us.
Request each free fit adjustment or remake within 60 days of delivery. Work requested within the 60-day period may be completed afterward; additional adjustment or remake requests after day 60 are not covered for free. Necessary fresh kits, return shipping and reshipment for covered work are included.
How quickly is it shipped?
Shipping methods and delivery estimates depend on the service selected and your destination. Weather, carrier disruptions and customs can affect transit. Tracking information is provided when your package ships.
Please provide accurate shipping information and let us know about address corrections as soon as possible. Once a package ships, changes may cause carrier fees or delays. International customs duties, taxes and import charges are the customer’s responsibility where applicable.
What is your return or warranty policy?
Contact us within 150 days of your order date and before manufacturing begins. There is no cancellation fee. A $50 impression-kit deduction applies only if your kit has shipped, even if unused. After production starts, covered fit issues and defects receive the remedies below.
Request each free fit adjustment or remake within 60 days of delivery. Work requested within the 60-day period may be completed afterward; additional adjustment or remake requests after day 60 are not covered for free. Necessary fresh kits, return shipping and reshipment for covered work are included.
Report a suspected manufacturing defect within 60 days of delivery so we can evaluate it under our included limited warranty. For a verified manufacturing defect, we remake the appliance at our expense. We may ask you to return the appliance for evaluation. When we require that return, we cover the shipping expense.
What kind of support will I have during the process?
You’re not alone. We offer unlimited consultation help via video, call, or chat from the moment you order through adjustments and beyond.
Can I reorder the same appliance?
Yes! We store your impression data free of charge, making reorders faster and easier.
When you reorder the same appliance, use promo code DUP to get 30% off your replacement. If you want to try a different appliance, no need to take new impressions—you can use promo code NOKIT to get $30 off since we already have your models on file.
Reordering is simple, convenient, and affordable!
Can I cancel my order?
Contact us within 150 days of your order date and before manufacturing begins. There is no cancellation fee. A $50 impression-kit deduction applies only if your kit has shipped, even if unused. After production starts, covered fit issues and defects receive the remedies in our warranty policy. Rush fees are reviewed case by case; accessories and gift cards have separate terms.
What if my package is lost?
If tracking suggests your package is lost, open an investigation with the shipping carrier. Allow approximately 2–3 BUSINESS DAYS for a response, then contact us again with the carrier’s response and claim number.
If the carrier confirms that the package is lost, we provide a replacement at no additional cost. Carrier response times may vary.
What if my package is damaged?
Inspect your package upon delivery. Report shipping damage to the carrier and to us within 48 hours of delivery. Please keep the packaging and send your order number, a description and photos of the damage so we can review the issue.
What if I send impressions late?
The $50 impression-kit deduction applies only after the kit has shipped. Shipped kits are not accepted back for a cancellation refund, whether used or unused, for sanitation and hygiene reasons.
Please ensure that we receive your completed physical impressions within 150 days of the order date. If they arrive after that period, a $50 late-impression fee applies before the order can proceed. After one year from the order date, the applicable late-impression fee is $100 instead of $50. These are alternative levels of the same fee, not a combined $150 charge.
If your initial impressions are unsuitable for making your appliance and an additional impression kit is needed, that extra kit costs $40. This is separate from a fresh impression kit needed to resolve a covered fit issue: that kit is included at no additional charge.
