We're thrilled for you to embark on this journey with your new order, and we're here to assist you at every stage.
Throughout your experience, please consult our Terms and Conditions outlining your rights and responsibilities when using our website and services.
As a new customer ordering your first product, you will receive an at-home impression kit. Please return your impressions within 45 days.
Alternatively, you can opt for a digital impression scan at our office, located at 2067 McDonald Avenue, Brooklyn, NY 11223.
If undergoing dental treatment, wait at least seven days post your last dental visit before making impressions.
Upon receiving your impressions, our designers will review them to ensure accuracy. If the impressions fall short, we will dispatch another kit with additional guidance.
Once your order arrives, a 30-day warranty allows you time to assess and ensure your satisfaction ("Warranty Period").
For any queries during your journey, refer to the information below outlining cancellations, remakes, and return options for your Smile Boutique NY order.