Smile Boutique NY Shipping Policy
At Smile Boutique NY, we aim to provide a seamless and efficient shipping process for our valued customers.
Shipping Process
Upon purchasing an appliance, we will promptly send you an impression kit complete with a prepaid return label. This kit enables you to create an accurate mold of your teeth from the comfort of your own home. Once we receive your completed impressions, we will begin crafting your custom product.
Shipping Carriers and Responsibilities
Shipping Process
We utilize USPS, UPS, FedEx, and DHL carrier services to ensure timely delivery. Please double-check the return shipping label included with your impression kit and ensure your package is dropped off with the specified carrier. If the package is dropped off with a different carrier and becomes lost, customers will be responsible for purchasing an additional impression kit.
While we strive for a smooth shipping experience, Smile Boutique NY is not responsible for errors or delays caused by our shipping partners, including USPS, UPS, FedEx, and DHL. Once your package is handed over to the carrier, any delays, losses, or damages are beyond our control.
Once your appliance is prepared for shipment, you will receive a confirmation email containing your tracking number. It is the customer’s responsibility to monitor the carrier’s delivery updates. If the package is not delivered by the carrier’s estimated date, you must notify us immediately via email at info@smileboutiqueny.com or by phone at (347) 630-5474 (weekdays only) so we may initiate a carrier investigation. Failure to report a missing package within one (1) business day of the scheduled delivery date will result in relinquishment of liability for the lost item.
If a package is received in a damaged condition, it is imperative to notify us within 24 hours by email at info@smileboutiqueny.com, including clear photo evidence of the damage. Failure to do so within this timeframe will render us unable to address the issue, and no refund or replacement will be provided.
Changing or Adjusting the Shipping Address
In the event that you need to change your shipping address after an order has been placed, please note the following:
Our customer service team will make every effort to accommodate your request; however, we cannot guarantee the successful delivery of your order to the updated address once the package has been dispatched.
If your order has already been shipped to the original address provided, we will need to charge you for the cost of shipping any additional packages to the new address.
It is essential that you promptly communicate any changes to your shipping address by contacting our customer service team via email at info@smileboutiqueny.com or phone at (347) 630 5474.
Please be aware that any changes to your shipping address may result in delays in delivery, and we appreciate your understanding and cooperation in this matter.
Shipping Timeframes
Standard Shipping: Our standard shipping takes 2-3 business days.
Expedited Shipping: Customers can choose to expedite shipping by adding rush delivery service at your cart level. Please note that this option is non-refundable, even in the event of carrier delays.
Fulfillment Time: Orders are fulfilled within 1 business day. The cut-off time for same-day fulfillment is 5 PM EST. Orders placed after the cut-off time, on weekends, or during holidays will be processed on the next business day.
Delivery Details
The shipping address provided at the time of purchase will be used for all shipments. Please ensure this information is accurate to avoid delivery complications. Smile Boutique NY cannot be held responsible for packages that are undeliverable or lost due to incorrect or incomplete addresses.
We will provide a tracking number for your shipment, allowing you to monitor its progress. While we strive to provide accurate estimated delivery dates, unforeseen circumstances may impact transit times. Therefore, we cannot guarantee exact delivery dates or accept cancellations due to delays.
Customer Support
If you have any questions or concerns about your shipment, our customer support team is here to help. Please don’t hesitate to reach out for assistance.
Thank you for choosing Smile Boutique NY for your dental needs!
Contact Information
Please be assured that we take the appropriate measures to protect
your information and maintain its confidentiality.
If you have any
concerns or questions about our privacy policy, please feel free to contact us:
+1 (347)630 54 74
info@smileboutiqueny.com
