Shipping policy
Effective October 21, 2026
Standard production times
Standard production begins only after your physical impressions have both been received by Smile Boutique NY and approved.
- Flippers and partial dentures: 6–7 BUSINESS DAYS.
- Snap-on veneers, retainers and mouth guards: 3 BUSINESS DAYS.
Time spent taking impressions, sending them to us and shipping the finished appliance is separate. These are production times, not total delivery estimates. Separately agreed rush-service schedules remain separate.
Shipping and tracking
Shipping methods and delivery estimates depend on the service selected and your destination. Weather, carrier disruptions and customs can affect transit. Tracking information is provided when your package ships.
Please provide accurate shipping information and let us know about address corrections as soon as possible. Once a package ships, changes may cause carrier fees or delays. International customs duties, taxes and import charges are the customer’s responsibility where applicable.
If we cannot meet an applicable shipment deadline, we will notify you and provide any delay-consent or cancellation/refund options required by law. Carrier transit estimates are separate from our production schedule.
Damaged packages
Inspect your package upon delivery. Report shipping damage to the carrier and to us within 48 hours of delivery. Please keep the packaging and send your order number, a description and photos of the damage so we can review the issue. This reporting request does not remove any rights you have under applicable law.
Lost packages
If tracking suggests your package is lost, open an investigation with the shipping carrier. Allow approximately 2–3 BUSINESS DAYS for a response, then contact us again with the carrier’s response and claim number. If the response is still pending after that period, contact us with the claim number so we can follow up; you do not need to wait indefinitely.
If the carrier confirms that the package is lost, we provide a replacement at no additional cost. Carrier response times may vary. This process does not limit any rights or remedies required by law.
Rush services
Refund requests for rush manufacturing or rush shipping are reviewed individually, case by case. Contact us with your order number and the service concerned so we can explain the outcome for your order. Any refund required by applicable law will be provided.
Keeping your order moving
Provide current contact and shipping information, follow the impression and care instructions, and tell us promptly about an issue. Please respond to requests about your case within 30 days so we can help move the order forward. If new impressions and an additional kit are needed because the initial impressions are unsuitable, the $40 additional-kit rule above applies.
Contact info@smileboutiqueny.com or (347) 630-5474.
Policy updates and your rights
We may update these policies and will identify the effective date of a revised version. Changes to the terms of an existing order will be communicated to you and will respect your rights under applicable law.
These policies do not limit any rights or remedies that cannot be excluded under applicable law. Where the law requires a different remedy, refund or deadline, that requirement applies.
